Support

FAQ

A practical guide to the questions traders usually ask before starting: who can sell, how escrow works, when to pay, when to release, and what to do if a trade becomes messy.

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Clear rules before action

Can I buy without vendor status?

Yes. Regular users can browse offers and start buy trades. Vendor status is mainly required for publishing sell offers.

When should I pay?

Pay only when the trade room shows the correct escrow state and the payment details match the vendor’s listed method.

When should crypto be released?

Crypto should be released only after the receiving party confirms payment inside their own payment app or bank account.

Can one vendor have many offers?

Yes. A vendor can list multiple tokens, networks, countries, limits, and payment methods if they can support them reliably.

What if the profile looks different?

The marketplace card, profile preview, and trade room should match. If they do not, treat it as a bug or safety issue and report it.

What if a payment is delayed?

Stay in the trade room, explain the delay, upload proof if needed, and open a dispute if the other party cannot confirm.