What admins review
Admins review chat history, offer details, payment methods, uploaded proof, escrow state, profile history, and prior dispute behavior.
Support
Dispute Resolution
Disputes are for situations where normal trade flow breaks down. The goal is not to punish quickly, but to preserve escrow, collect evidence, and make a decision from the trade record.
CoinRep Standard
Clear rules before action
When to open
Open a dispute if payment was sent but not released, payment cannot be confirmed, details are wrong, escrow status is unclear, or a party becomes unresponsive.
Evidence quality
Strong evidence includes payment receipts, bank confirmations, transaction IDs, screenshots with timestamps, wallet hashes, and a written timeline.
During a dispute
Do not continue private negotiation outside CoinRep. Keep responses clear, factual, and tied to verifiable payment or escrow information.
Possible outcomes
A dispute can be resolved in favor of buyer, seller, split settlement, cancellation, refund, or a request for more evidence.
False claims
Fake receipts, edited screenshots, or pressure tactics can lead to account restrictions and vendor removal.